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GCash waives transaction fees to support Overseas Filipinos in Middle East

Posted on
March 5, 2026
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Buy Load
Pay Bills

GCash waives transaction fees to support Overseas Filipinos in Middle East

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Posted on
March 5, 2026
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Program Mechanics: GCash Middle East Financial Relief 2026
  1. Eligibility
    The program is open to all Fully Verified GCash users (Overseas and Local accounts) currently located and transacting within the following six (6) Middle East states:
    • United Arab Emirates (UAE)
    • Kingdom of Saudi Arabia (KSA)
    • Qatar
    • Kuwait
    • Oman
    • Bahrain
  2. Program Period
    The relief measures are effective immediately starting March 5, 2026 and will remain in place as a temporary measure until March 14, 2026
  3. Covered Services & Benefits
    100% Service Fee Cash Back on GCash App Services
    Users transacting via the GCash app in the covered regions will receive a full refund of service fees for the following:
    • Bank Transfer: Sending money to any Philippine bank
    • Buy Load: Purchasing load for Philippine roaming SIMs , Philippine networks and International Network
    • Pay Bills: Settling payments for Philippine-based billers (Utilities, Government, Telco, etc.).
  4. Fulfillment of Cash Back
    Initial Deduction: The standard service fees (e.g., PHP 15 for Bank Transfers or specific biller fees) will be deducted from the user’s balance at the point of transaction to facilitate processing.

    Reimbursement: The full fee amount will be credited back to the user's GCash wallet as Cash Back.

    Turnaround Time:
    The Cash Back is typically processed and credited to your wallet 

    For Transactions:
    1. March 5 to 10, 2026 awarding and crediting of Cashback will be on March 20, 2026
    2. March 11 to 14, 2026 awarding and crediting of Cashback will be on March 27, 2026

      Notification: Users will receive a notification in Gcash Application once they receive their Cash Back
  5. Limitations & Conditions
    The cash back applies only to the Service Fee and not the principal amount of the transaction.

    Standard wallet limits and transaction caps will still apply.

    GCash reserves the right to disqualify transactions that are found to be fraudulent, abusive, or in violation of the GCash Terms and Conditions.
  6. Support
    For concerns regarding uncredited cash backs or transaction issues, users may reach out through the following:

GCash Help Center: Visit help.gcash.com or submit a ticket via the app.

Frequently Asked Questions

This means that any service fee or transaction fee charged to you when using GCash services (Buy Load, Pay Bills, or Bank Transfer) in covered Middle East countries will be returned in full to your GCash wallet.


Effectively, the service is free because the fee you paid will be reimbursed as "Cash Back."



This financial relief measure is available to Overseas Filipinos (OFs) located in:


  • United Arab Emirates (UAE)
  • Saudi Arabia (KSA)
  • Qatar
  • Kuwait
  • Oman
  • Bahrain


To qualify for the cashback on Buy Load, Bills Pay, and Bank Transfers, please ensure your device’s Geo-location (GPS) is turned ON before you log in and perform your transaction.


By sharing your location, we can instantly verify your eligibility for the initiative.


Please note that if your location sharing is disabled, we may be unable to validate your transaction for the automated cashback.



A. Bank Transfer


What it is: Sending money from your GCash app to any Philippine bank account (e.g., BDO, BPI, Metrobank, etc.)


How to get Cash Back: Perform a standard Bank Transfer. The standard PHP 15.00 fee will be credited back to your GCash wallet after the transaction.


B. Buy Load


What it is: Purchasing load for your Philippine roaming SIM or sending mobile credits to your family in the Philippines (Globe, TM, Smart etc) and International Load from your GCash App


How to get Cash Back: If any service fee is applied to your load purchase, that fee amount will be refunded to you.


C. Pay Bills


What it is: Directly paying for electricity (Meralco), water (Maynilad/Manila Water), internet, government dues (SSS/Pag-IBIG), and other Philippine bills using the GCash app.


How to get Cash Back: Many billers charge a service fee. All these fees will be returned to your account as Cash Back, ensuring you only pay the exact amount of your bill.



The Cash Back is typically processed and credited to your wallet:


For Transactions:


  • March 5 to 10, 2026 — awarding and crediting of Cashback will be on March 20, 2026
  • March 11 to 14, 2026 — awarding and crediting of Cashback will be on March 27, 2026

You will receive a notification in your GCash app once the refund is successful.



This relief measure is designed for continuous support during the current situation.


You can enjoy the 100% Service Fee Cash Back on your essential transactions until March 14, 2026.



No. The Cash Back is automatically processed as long as your GCash account is registered or being used within the 6 covered Middle East countries.



Initially, the standard fee is deducted to complete the transaction process.


Don't worry—this amount is a reimbursement and will be sent back to your wallet within a few days as part of our relief initiative.



If you did not receive your Service Fee Cash Back within the expected timeframe, you may reach out to:


https://help.gcash.com/


March 14, 2026 11:59 PM