During the promo period, be sure to transact on the official merchant’s app with GGives as the payment method and meet the minimum requirement.
If you have not received the cashback after 5-10 business days, it might mean that your transaction did not qualify due to the following reasons:
- You are not qualified for the promo
- You are not a first-time GGives user
- Your account may be tagged as suspicious
You may also go to https://help.gcash.com/hc/en-us and submit a ticket.
Make sure to provide the transaction reference number or any proof of transaction.