GCash Surprise Birthday Shakeaway

October 15 to 31, 2025

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Prize refreshes and raffle draws will occur throughout the campaign duration.

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I. GENERAL MECHANICS

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WHO ARE QUALIFIED TO JOIN?: All GCash users aged 7 years old and above, currently residing in the Philippines, are eligible to join the raffle. 

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Different prizes may be won by GCash users who belong under the following categories:

1. All GCash Users (Basic and Verified), including GCash Jr. users
2. GCash Users (Basic and Verified), who have used 1 to 2 GCash products in October
3. GCash Users (Basic and Verified), who have used at least 3 GCash products in October, at least one of which must be either of the following products:
   
   • Pay online / Webpay
   • GCredit Disbursement
   • GLoan Disbursement
   • GGives Disbursement
   • GSave Deposit
4. GCash Users (Basic and Verified), who have used at least 3 GCash products in October, at least one of which is Tap to Pay

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WHO ARE DISQUALIFIED TO JOIN?: All GCash employees and their relatives up to the 2rd degree of consanguinity or affinity (e.g. parents, children, grandparents, siblings, grandchildren, spouse, parents-in-law, daughter/son-in-law), are disqualified from joining this promo.

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OVERVIEW: All eligible GCash users  can get a raffle entry to the GCash Surprise Birthday Shakeaway after logging in to the GCash app from October 15-31, 2025 and shaking their phone. 

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HOW TO JOIN:

1. Customer to log in to GCash App
2. All eligible customers will encounter various in-app touch points-such as masthead, pop-up banner, action card, push notification, and app inbox message. There will also be out-of-app touchpoints through digital media and performance marketing ads that will lead user to log in and access
3. After clicking the promo touchpoint, users will be able to access the main promo landing page with instructions on how to join.
4. Customers should then shake or tap their device to get a raffle entry for a chance to win a prize during the raffle draw.
5. Each unique user can get a maximum of 1 raffle entry per day by shaking or tapping their device in the promo landing page.
6. Winners will be drawn during the designated draw dates through an online randomizer tool, and with a DTI representative present.
7. GCash reserves the right and has the authority to conduct audits and/or to deny rewards for incorrect user data, fraudulent transactions, infringement on the terms of use, or other illegal actions as mandated by Philippine law.
8. Each unique customer can only win once throughout the whole campaign period.
   
   • Once a customer has won, their mobile and/or account number(s) will be removed from the raffle draw pool for the remaining raffle prizes

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PRIZES WITH SPECIFICATIONS:

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NOTIFICATION AND ANNOUNCEMENT OF WINNERS

Winners will be contacted according to the prize they win:

• Winners of GCash credits will be notified via registered mail, SMS, email and push notification through their registered GCash account details
• Winners of physical prizes (i.e. iPhone, GC, appliance set, motorcycle and BYD Vehicle) will be contacted through their registered GCash mobile numbers through an official GCash agency via SMS and call. These winners will also be contacted via registered mail and email.

Upon verification, winners' names will also be published on GCash’s website.

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HOW TO CLAIM THE PRIZES?

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TERMS AND CONDITIONS: 

1. Each unique customer can only win once throughout the whole campaign period.
   
   • Once a customer has won, their mobile and/or account number(s) will be removed from the raffle draw pool for the remaining raffle prizes
2. Raffle Prizes CANNOT be converted to cash.
3. A DTI Representative will be invited to verify the system and during the raffle draw. The Raffle Draw will be done digitally, over Google Meet, which will be attended by GCash Representative/s, Agency representative/s, DTI representative/s
4. Customers hereby allow the use of their name and mobile number provided to GCash, to be used for the purposes of verification of identity, posting winners’ names via social media announcement and seeding of prizes.
5. All winners shall be called by GCash’s third party agency to validate customer details and inform them that they have won a prize. 
6. GCash will never ask to divulge the winners’ password, OTP, MPINS or surrender SIM as part of claiming their prize.
7. All winners are subject to verification and only account holders may win.
8. For prizes worth more than PHP 10,000, the 20% Prize Tax will be paid by GCash.
9. Redemption or claiming of prizes is within 60 days upon receipt of notification from GCash.
10. For prizes worth more than PHP 500:
    
    • Winners must have a fully-verified GCash account to claim the prize.
    • Winners must pass the account verification process conducted by GCash’s Risk Management team
11. The customer is required to take full responsibility and liability for the information provided by them under the terms and conditions of the GCash Surprise Birthday Shakeaway. GCash and its agency reserves the right to verify the information provided by the participants. Failure to verify information will result in disqualification with prior DTI approval.
12. GCash reserves the right to not award, cancel or withdraw the prize or benefit to accounts that are proven to be invalid (i.e same user using a different mobile number winning more than once) or fraudulent (i.e. abuse of system).

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II. FREQUENTLY ASKED QUESTIONS

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What is the campaign about?

The GCash Surprise Birthday Shakeaway is a celebration to give out prizes to lucky winners. Users only need to at minimum, log into the app and shake their phone to get a raffle entry. Users have a chance to win bigger prizes, the more GCash products they use.

What is the promo duration?
Campaign runs from October 15 to October 31, 2025

Who can join the campaign?

All GCash users aged 7 years old and above, currently residing in the Philippines, are eligible to join the raffle provided that they are within the following categories:

1. All GCash Users (Basic and Verified)
2. GCash Users (Basic and Verified) who have used 1 to 2 GCash products in October
3. GCash Users (Basic and Verified) who have used at least 3 GCash products in October, at least one of which must be either of the following products:
   
   • Online payments / Webpay (sans gambling-related merchants)
   • GCredit
   • GLoan
   • GGives
   • GSave Deposit
4. GCash Users (Basic and Verified) who have used at least 3 GCash products in October, at least one of which is Tap to Pay

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I have other accounts enrolled under the GCash  app, can I win more than once?

No, each unique user can only win once throughout the duration of the campaign. Users with multiple GCash accounts can only win once through the first account that is drawn in the raffle.

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How will I know if I have won in the Raffle? 

Winners of GCash credits will be notified via registered mail, SMS, email and push notification when the prize has been seeded to their account. Winners of physical prizes will be contacted through their registered GCash mobile numbers through an official GCash agency via SMS and call to verify identity and coordinate prize awarding logistics. These winners will also be contacted via registered mail and email.

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How many times can I win in the Raffle? 

You may only win one prize throughout the entire promo period

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Will my entries be carried over to the next week's raffle if I did not win that week?

Raffle entries accumulate per week, and are not carried over to the next raffle period. You must enter the raffle again for each of the corresponding raffle periods.

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When will I get my prize?

Prizes will be delivered/may be claimed within 60 days from receipt of notification from GCash that you have won.

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I have the screenshot of the prize but it belongs to my friend/another mobile number, can I claim it for him?

Unfortunately, the prize will only be awarded to the confirmed winner. The winner must provide authorization and consent to use or change their mobile number for seeding or complete address for delivery during the verification call.

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How will the winners be drawn?

Winners will be chosen via an online randomizer tool with a DTI representative present.

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Do I need to have a GCash account to be able to receive my prizes?

Yes. You need to fully verify your GCash account so you can receive your GCash credits.

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