GXI Policies
GXI is committed to the highest standards of integrity, ethics, and responsible business practices. By entering into a business relationship with GXI, Partners acknowledge and agree to abide by the principles outlined in GXI’s policies, as summarized below.
These obligations form an integral part of our business relationship. Partners must maintain records evidencing their adherence to these standards, as any failure to comply may be considered a material breach of contract. GXI reserves the right to audit any Partner or their subcontractors to verify compliance.
1. Compliance with Laws and Regulations. Partners must operate lawfully and ethically, strictly complying with all applicable local and international laws, regulations, and industry codes.
2. Financial Records. Partners must conduct business fairly and transparently. Partners must maintain accurate books and records, follow applicable invoicing and taxation requirements, and adhere to lawful accounting practices.
3. Confidentiality and Security. Partners must keep all GXI and client information strictly confidential and secure. Disclosure to third parties is prohibited without prior written permission, except where legally required. Partners must maintain robust security policies, educate staff on confidentiality, and prevent unauthorized access to information systems.
4. Human Rights and Respect. Partners must demonstrate a commitment to human rights and the dignity of their workforce, in accordance with GXI’s Commitment to Human Rights Policy. This includes:
- Adhering to employment and human rights legislation, including age limits and child labor laws.
- No involvement in modern slavery, human trafficking, or forced/bonded labor.
- Ensuring all employment is voluntary, providing adequate remuneration, and ensuring overtime is consensual.
- Acting as equal-opportunity employers; never discriminating based on age, gender, race, religion, nationality, sexual orientation, or disability.
- Preventing all forms of abuse, harassment, or inhumane treatment, whether in the workplace or during work-related events.
5. Health and Safety. Partners must comply with all health and safety regulations, fostering a safe environment that prevents accidents, injuries, and work-related illnesses.
6. Anti-Bribery and Corruption. GXI has a zero-tolerance stance against bribery and corruption. Partners must comply with all anti-corruption laws, never offering, giving, receiving, or requesting bribes—directly or indirectly. Facilitation payments are strictly prohibited.
7. Gifts and Hospitality. Partners may provide gifts or hospitality only if they serve a bona fide business purpose and are appropriate in value, timing, and frequency. All such practices must comply with GXI’s Business Gifts, Entertainment and Hospitality Policy and relevant ABAC standards. Prohibited items include cash, commissions, lottery tickets, loans, or their equivalent.
8. Tax Evasion, Fraud, and Money Laundering. Partners must adhere to all international laws and standards regarding the prevention of tax evasion, fraud, and money laundering, in alignment with GXI’s Money Laundering and Terrorist Financing Prevention Program (MTPP).
9. Data Protection. Data protection is fundamental to GXI’s business and regulatory obligations. In accordance with the Data Privacy Act of 2012 (RA 10173), Partners must process personal data lawfully, fairly, and transparently. Partners must:
Collect data only for specified, legitimate purposes;
Ensure data is accurate, limited, and stored only as long as necessary;
Maintain robust security to protect against internal and external threats;
Process data only in accordance with our instructions, ensuring that disclosure to third parties is covered by a Data Privacy Contract that upholds the rights of data subjects.
10. Environment. Partners must support GXI’s commitment to environmental sustainability by assessing and managing environmental risks, continuously improving environmental performance, reducing their carbon footprint, and ensuring compliance with all environmental legislation and permit requirements.
11. Conflicts of Interest. Partners must avoid and manage conflicts of interest. Any actual or potential conflict, such as personal relationships or outside business interests that could influence duties performed for GXI, must be reported immediately to your GXI contact to ensure proper management.
12. Brand Protection. Partners must protect GXI’s intellectual property, trademarks, logos, and brand identity. Partners may not use GXI’s name or visual assets in any public communication, advertising, or marketing materials without prior written authorization, nor engage in any practice that discredits or dilutes GXI’s brand reputation.
13. Anti-Financial Account Scamming Act (AFASA). Partners must strictly comply with Republic Act No. 12010 and all implementing rules and regulations issued by the Bangko Sentral ng Pilipinas (BSP) and other relevant regulatory bodies. Partners are strictly prohibited from creating, purchasing, selling, renting, or facilitating the unauthorized access to or misuse of financial accounts, e-wallets, or security credentials for money muling, social engineering, or any other fraudulent schemes.
