Buy Load
Privacy Notice

When you buy load, we collect the following personal data:

‍

1. Mobile Number or Account Details - To identify the recipient of the mobile, broadband, or non-telco load. This includes identifying accounts for non-telco purchases like game credits, entertainment, prepaid insurance, and social apps.
2. Transaction Details - To successfully process the specific load category, chosen brand, promo, and amount you selected. For example, the specific load promo you’re purchasing or the amount of load credits you want.

In addition to the above, if you choose to buy load credits for someone else, we will process the recipient's phone number, which you can enter manually or select directly from your device's contacts.

Your personal data will be shared with your chosen telecommunications network, broadband provider, gaming partner, or non-telco merchant to successfully process, fulfill, and credit your load purchase.

‍

Different companies in the Mynt Group provide or support GCash Services. These include Mynt, GXI, Fuse, Ryse, BlockG, ECPay, and other Mynt-affiliated companies named in this Privacy Notice or in service-specific terms.

‍

The relevant Mynt Group company may use your personal data based on your usage of the Buy Load service. For example, GXI handles data for the GCash Wallet and e-money services—including how your load credits are purchased. Fuse may process your data to determine your eligibility for Borrow Load.

‍

We may also share your personal data to your chosen provider for customized load offers and promos tailored to your preferences. These offers and promos include discounts, longer validity periods, and extra credits.

Personal information processed or collected in relation to your transactions will be kept for 5 years, unless we are legally required to keep it for a longer period. After this period, we shall securely dispose of your personal information, unless we are legally required to keep it for a longer duration.

All data collected through this feature will be securely stored and protected. We take reasonable steps to secure your personal data from misuse, interference, loss, unauthorized access, modification, and unauthorized disclosure by implementing security measures within GCash. Only authorized personnel have access to these personal data.

We uphold your privacy rights under the DPA and we will handle your requests to access, delete, or correct your personal data.

‍

To learn more about managing your personal information, visit the Privacy Choices feature on our GCash app, speak with Gigi, or visit our Help Center.

‍

If you need to talk to us, call us at 2882 (Customer Care).