Frequently Asked Questions
Disney+ is the dedicated streaming home for movies and shows from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available on compatible internet-connected devices, Disney+ offers programming with a variety of original feature-length films, live-action and animated series, short-form content and documentaries including our award-winning animated feature such as Encanto, Disney+ Originals including She-Hulk: Attorney at Law, Obi-Wan Kenobi and reality TV hit The Kardashians. And through Star, Disney+ offers the latest from 20th Century Studios, Disney Television Studios, FX and Searchlight Pictures, as well as an extensive library of Asian language content including BTS: PERMISSION TO DANCE ON STAGE – LA, Big Mouth and Snowdrop.
Starting from November 17, 2022, subscribers will be able to unlock an exciting and ever-growing library of content on Disney+ including:
- Subscribers can discover content from Marvel, Disney, Pixar, Star Wars, National Geographic and Star, all in one place. From the highest-grossing films to brand new originals, there is something for everyone.
- Highlights include:
- Disney+ Originals and exclusives such as WandaVision, She-Hulk: Attorney at Law, Moon Knight, Loki, Willow, Disenchanted, The Mandalorian, Obi-Wan Kenobi, Hocus Pocus 2 and Andor
- Korean content such as Big Mouth, Snowdrop, BTS: PERMISSION TO DANCE ON STAGE – LA, IN THE SOOP : Friendcation, Soundtrack #1 and Doctor Lawyer
- Blockbuster films from Marvel Studios including Avengers: Endgame, Avengers: Infinity War, Captain Marvel, Doctor Strange in the Multiverse of Madness, Black Panther, Thor: Love and Thunder, and the upcoming Guardians of the Galaxy Holiday Special
- All 12 Star Wars movies including Star Wars: The Force Awakens, Star Wars: The Last Jedi and Star Wars: The Rise of Skywalker
- Access to Iconic Walt Animation Studios’ movies such as the Oscar-winning Encanto, the live-action reimagining Pinocchio as well as animated classics Aladdin, Beauty and the Beast, Frozen, Mulan, Raya, The Lion King, Zootopia, and more
- Heartwarming and powerful storytelling from Disney and Pixar including Lightyear, Turning Red, Soul, Luca, Coco and more
- Documentaries and specials from National Geographic including Gordon Ramsay: Uncharted, Limitless with Chris Hemsworth, Running Wild with Bear Grylls and more
- A specially curated Star content selection including Emmy-award winning series Grey’s Anatomy, Dopesick, NCIS and reality TV hits The Kardashians and more
- Other movies from the X-Men franchise, Predator, Night at the Museum, Home Alone franchise, and well-loved animated series like The Simpsons and Family Guy.
- Premium live events and video-on-demand from World Wrestling Entertainment (WWE)
- The newest season of Emmy award-winning singing competition series, The Voice
The Alipay+ Rewards platform may have different offers and bundles that appeal to different groups of customers. For more info, you may visit Alipay+ Rewards within GCash to find out more.
All purchases of Disney+ subscription via special bundles on Alipay+ Rewards are non-refundable.
We currently do not support upgrades. However, we are looking into it, and will update our Alipay+ Rewards users once this is available.
Unfortunately, direct credit card payment is not supported. You may refer to this link for payment methods supported for topping up your Alipay+ Rewards Wallet (https://help.gcash.com/hc/en-us/sections/360004657654-General-Cash-In-Inquiries)
Please see the below table for the main differences between the mobile and premium plan
| Mobile Plan |
Premium Plan |
|
|
Watch all our titles |
✓ |
✓ |
|
Download & watch offline for selected content |
✓ |
✓ |
|
Create profiles |
7 |
7 |
|
Concurrent streaming |
1 Screen |
4 Screens |
|
Max Video quality |
Up to HD
(720p) |
Up to 4K Ultra HD (2160p) |
|
Compatible devices |
Phone & Tablet |
Phone, Tablet, Laptop, TV |
From November 17, 2022, you will be able to access Disney+ through disneyplus.com or on compatible devices. For a full list of compatible devices, please head here [http://help.apps.disneyplus.com/ph/eng/reg-faq.html]
Please note that early cancellations are not supported. If you have further questions on this, please proceed to submit a ticket on Alipay+ Rewards platform.
Steps to submitting a ticket:
- Click “My Rewards”
- Click top right button of the headphone
- Submit your ticket through this portal
You may follow the instructions below
On your iOS / Android app
- Download the Disney+ application from your Apple App store or Google Play Store
- Enter your Disney+ registered mobile number to login
- You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
- Start watching!
On your desktop browser (supported on Premium Plan only)
- Visit https://www.disneyplus.com
- Enter your Disney+ registered mobile number to login
- You will receive a 4-digit code through SMS; Enter the 4-digit code onto the website > Click ‘Continue’
- Start watching!
Please ensure you have logged in with the phone number that you indicated when you purchased the Disney+ offer on Alipay+ Rewards. If the above still returns an unsuccessful result, please proceed to submit a ticket on Alipay+ Rewards platform.
Steps to submitting a ticket:
- Click “My Rewards”
- Click top right button of the headphone
- Submit your ticket through this portal
We’re sorry you’re experiencing this issue. Please reach out to the Disney+ Customer Support Team at PHhelp@disneyplus.com or their social media pages/handles listed below.
Twitter handle – @DisneyPlusPH
Facebook – https://www.facebook.com/DisneyPlusPH
Instagram – @DisneyPlusPH
Change of mobile number is not supported currently
The Disney+ mobile plan is only compatible with phone and tablet. You may opt to subscribe to the Disney+ premium plan to unlock the compatibility with 2 additional devices (Laptop and TV)
Please note that early cancellations are not supported. If you have further questions on this, please proceed to submit a ticket on Alipay+ Rewards platform.
Steps to submitting a ticket:
- Click “My Rewards”
- Click top right button of the headphone
- Submit your ticket through this portal
Please reach out to our customer service by submitting a ticket on Alipay+ Rewards platform.
Steps to submitting a ticket:
1. Click “My Rewards”
2. Click top right button of the headphone
3. Submit your ticket through this portal
