Getting Started 2018-05-05T03:25:41+00:00

Getting Started

Getting Started

Frequently Asked Questions

What is GCash? 2018-01-23T13:41:27+00:00

GCash is a mobile money service that lets you buy load, purchase items, send and receive money, pay bills, and more using your Globe or TM mobile number. Experience safe and convenient money transactions at the speed of an SMS.

How do I activate my GCash wallet / How do I register to GCash? 2018-01-17T17:43:41+00:00

Registration is done through a simple, one-time process. After downloading the app, enter your mobile number in the landing page then click next to proceed. Click “Register” once you get the prompt message. Fill in your mandatory information in the next pages to complete your registration. You will also be asked to nominate a 4-digit MPIN that you will use to confirm your GCash transactions.

Note: Your GCash mobile number must be the activated SIM in your phone to ensure a successful App registration.

How many wallets can I activate per mobile number? 2018-01-17T17:41:08+00:00

Since your mobile number is your account, you can only activate one GCash wallet per mobile number.

What is a GCash MPIN? 2018-01-17T17:40:17+00:00

The Mobile Personal Identification Number or MPIN is a four-digit passcode that you will use for all your GCash transactions. This will be asked from you upon registration. For your protection, do not share your MPIN, delete all messages containing your MPIN immediately, and regularly change your MPIN. Note that you cannot reuse an MPIN from your last 3 changes.

What should I do if I forget my MPIN? 2018-01-17T17:39:20+00:00

In case you forget your MPIN, message us on Facebook (fb.com/gcashofficial) or call our hotline 2882 for free using your Globe or TM mobile phone. The Customer Service Representative will ask for details to confirm your identity before initiating a GCash MPIN reset. You will receive a temporary GCash MPIN via SMS from 2882. You MUST be able to change your MPIN within 5 minutes of receipt or the temporary MPIN will expire. To change your GCash MPIN, log in to the app using our temporary GCash MPIN. In the side menu, go to Settings then click Change GCash MPIN. To proceed, key in your temporary MPIN, enter your new desired MPIN and confirm.

Are there other services I can do with GCash App? 2018-01-17T17:17:47+00:00

Aside from the services above, you can also Cash-In through our mobile facilities, change your MPIN, and request for your transaction history.

How do I start using the app? 2018-01-17T16:55:18+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. This number will be sent an SMS with your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the App.

Is there anything else I need to do to be able to start transacting? 2018-01-17T16:46:43+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

What is the customer verification process? 2018-01-17T16:40:20+00:00

The verification process (also known as the Know-Your- Customer or KYC process) is required by the Bangko Sentral ng Pilipinas. It is a one-time validation of a GCash userís identity. When you are verified, you will be able to send money to other GCash subscribers, use mobile banking methods to Cash-In, and do Cash-Out transactions.

Your transactional limits will also change: 1. maximum wallet funds increases from Php40,000 to Php100,000; 2. American Express Virtual Pay total spend limit of Php5,000 is lifted and is then subject to your wallet balance; and 3. Load purchase daily limit of Php500 increases to Php20,000.

How can I be verified? 2018-01-17T16:39:43+00:00

To undergo the verification process, prepare 1 valid ID and visit fb.com/gcashverify or go to the following GCash Partner Outlets (including Globe Stores, Villarica Pawnshops, and Tambunting Pawnshops). For more information on verification outlets, visit gcash.com/personal/verify.

Is there a minimum amount of GCash that I need to maintain in my GCash wallet? 2018-01-17T16:37:45+00:00

No, there is no maintaining balance required.

Will my GCash earn interest if I leave it in my GCash wallet for some time? 2018-01-17T16:34:23+00:00

No, your GCash does not earn interest.

Enjoy all-around services at the tip of your fingers!

Click the icons below to find out how to start your journey with mobile money.

REGISTER

Sign up and create your account through multiple channels.

VERIFY

Increase your wallet limit once your account gets KYC’d or verified.

FUND

Add money into your account via various cash in options to choose from

Access your GCash

The many ways you can use our various services

GCash App

Download the latest GCash app for the following services

USSD Menu

Dial the following numbers to access different functionalities:

Cash-In

Buy Load

Send Money

Pay Bills

GCash American Express Virtual Pay

Account Management

*143#

General Services

Account Information

*119#

Mobile Banking Services

*137#

Payments to Government Billers

Shop with GCash

The many ways you can use our various services

No credit card? GCash MasterCard can be used for POS transactions in malls and restaurants, for online purchases, and for beep™ transportation.

Love online shopping? Use GCash American Express Virtual Pay for domestic online shopping and US-based e-commerce sites like Amazon, eBay and more!