In case you forget your MPIN, message us on Facebook (fb.com/gcashofficial) or call our hotline 2882 for free using your Globe or TM mobile phone. The Customer Service Representative will ask for details to confirm your identity before initiating a GCash MPIN reset. You will receive a temporary GCash MPIN via SMS from 2882. You MUST be able to change your MPIN within 5 minutes of receipt or the temporary MPIN will expire. To change your GCash MPIN, log in to the app using our temporary GCash MPIN. In the side menu, go to Settings then click Change GCash MPIN. To proceed, key in your temporary MPIN, enter your new desired MPIN and confirm.