App FAQ2018-07-20T02:55:53+00:00

GCash Overview

What is GCash?2018-07-10T01:23:23+00:00

GCash is a mobile money service that lets you buy load, purchase items, send and receive money, pay bills, and more using your Globe or TM mobile number. Experience safe and convenient money transactions at the speed of an SMS.

How do I activate my GCash wallet / How do I register to GCash?2018-01-17T17:43:41+00:00

Registration is done through a simple, one-time process. After downloading the app, enter your mobile number in the landing page then click next to proceed. Click “Register” once you get the prompt message. Fill in your mandatory information in the next pages to complete your registration. You will also be asked to nominate a 4-digit MPIN that you will use to confirm your GCash transactions.

Note: Your GCash mobile number must be the activated SIM in your phone to ensure a successful App registration.

How many wallets can I activate per mobile number?2018-01-17T17:41:08+00:00

Since your mobile number is your account, you can only activate one GCash wallet per mobile number.

What is a GCash MPIN?2018-07-10T01:28:17+00:00

The Mobile Personal Identification Number or MPIN is a four-digit passcode that you will use for all your GCash transactions. This will be asked from you upon registration using USSD, Messenger, or GCash App. For your protection, do not share your MPIN, delete all messages containing your MPIN immediately, and regularly change your MPIN. Note that you cannot reuse an MPIN from your last 3 changes.

What should I do if I forget my MPIN?2018-01-17T17:39:20+00:00

In case you forget your MPIN, message us on Facebook (fb.com/gcashofficial) or call our hotline 2882 for free using your Globe or TM mobile phone. The Customer Service Representative will ask for details to confirm your identity before initiating a GCash MPIN reset. You will receive a temporary GCash MPIN via SMS from 2882. You MUST be able to change your MPIN within 5 minutes of receipt or the temporary MPIN will expire. To change your GCash MPIN, log in to the app using our temporary GCash MPIN. In the side menu, go to Settings then click Change GCash MPIN. To proceed, key in your temporary MPIN, enter your new desired MPIN and confirm.

Are there other services I can do with GCash App?2018-01-17T17:17:47+00:00

Aside from the services above, you can also Cash-In through our mobile facilities, change your MPIN, and request for your transaction history.

How do I start using the app?2018-01-17T16:55:18+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. This number will be sent an SMS with your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the App.

Is there anything else I need to do to be able to start transacting?2018-01-17T16:46:43+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

What is the customer verification process?2018-01-17T16:40:20+00:00

The verification process (also known as the Know-Your- Customer or KYC process) is required by the Bangko Sentral ng Pilipinas. It is a one-time validation of a GCash userís identity. When you are verified, you will be able to send money to other GCash subscribers, use mobile banking methods to Cash-In, and do Cash-Out transactions.

Your transactional limits will also change: 1. maximum wallet funds increases from Php40,000 to Php100,000; 2. American Express Virtual Pay total spend limit of Php5,000 is lifted and is then subject to your wallet balance; and 3. Load purchase daily limit of Php500 increases to Php20,000.

How can I be verified?2018-01-17T16:39:43+00:00

To undergo the verification process, prepare 1 valid ID and visit fb.com/gcashverify or go to the following GCash Partner Outlets (including Globe Stores, Villarica Pawnshops, and Tambunting Pawnshops). For more information on verification outlets, visit gcash.com/personal/verify.

Is there a minimum amount of GCash that I need to maintain in my GCash wallet?2018-01-17T16:37:45+00:00

No, there is no maintaining balance required.

Will my GCash earn interest if I leave it in my GCash wallet for some time?2018-01-17T16:34:23+00:00

No, your GCash does not earn interest.

How To Use GCash

How do I Cash-In via 7-Eleven?2018-03-06T11:55:09+00:00

Cashing in your GCash account via 7-Eleven is quick and easy! Just follow the steps below to fund your GCash wallet at 7-Eleven:

  1. Visit any 7-Eleven branch near you.
  2. Go to the CLiQQ kiosk and select ‘e-money.’
  3. Select ‘GCash.’
  4. Type in your GCash-registered mobile number.
  5. Type in the amount you want to Cash-In and confirm.
  6. Scan the barcode at the cashier and pay.
How can I transfer money?2018-01-17T17:22:23+00:00

GCash allows you to send money to a Globe or TM number, free of charge. In the App dashboard, select Send Money. Input the recipients number or select from your contact list then enter the amount you wish to send. You can opt to put in a purpose or message which the recipient will see in his notification message. Recipient must also be GCash-registered for them to use the money sent.

How do I start using the app?2018-01-17T16:55:18+00:00

Once you are a GCash subscriber, enter your GCash-registered mobile number on the landing page to log in. This number will be sent an SMS with your 6-digit authentication code. Once you have inputted the correct authentication code, you will be redirected to the MPIN login page. Enter your correct 4-digit GCash MPIN to enter the App.

What is the authentication code?2018-01-17T16:47:15+00:00

The authentication code is a 6-digit number which is sent to your GCash-registered number. This is used to link your GCash number to your device, allowing you to save your GCash credentials for 90 days. This means the next time you log in to the App, you only need to enter your GCash MPIN.

For your security, after 90 days, you will need to authenticate your device again. You will be automatically asked to enter your mobile number then input a new authentication code to proceed to log in.

Is there anything else I need to do to be able to start transacting?2018-01-17T16:46:43+00:00

You must ensure that you have enough funds in your GCash wallet for your desired transactions. To get full access to all GCash services, you must also undergo the customer verification process.

What is the customer verification process?2018-01-17T16:40:20+00:00

The verification process (also known as the Know-Your- Customer or KYC process) is required by the Bangko Sentral ng Pilipinas. It is a one-time validation of a GCash userís identity. When you are verified, you will be able to send money to other GCash subscribers, use mobile banking methods to Cash-In, and do Cash-Out transactions.

Your transactional limits will also change: 1. maximum wallet funds increases from Php40,000 to Php100,000; 2. American Express Virtual Pay total spend limit of Php5,000 is lifted and is then subject to your wallet balance; and 3. Load purchase daily limit of Php500 increases to Php20,000.

How can I be verified?2018-01-17T16:39:43+00:00

To undergo the verification process, prepare 1 valid ID and visit fb.com/gcashverify or go to the following GCash Partner Outlets (including Globe Stores, Villarica Pawnshops, and Tambunting Pawnshops). For more information on verification outlets, visit gcash.com/personal/verify.

How do I fund my GCash Wallet?2018-05-26T04:10:41+00:00

The process of funding your GCash Wallet (or converting your regular cash to GCash) is called Cash-In. You can Cash-In through BPI Mobile Banking and PayPal Funds Transfer found in the GCash App, or by going to any GCash Partner Outlets (GPOs), including Globe Stores, Puregold, SM Business Center, Cebuana Lhuillier, Villarica Pawnshop, Tambunting Pawnshop, RD Pawnshop, and 7-Eleven Cliqq Kiosks.

For more information, go to gcash.com/cash-in/.

Is there a minimum amount of GCash that I need to maintain in my GCash wallet?2018-01-17T16:37:45+00:00

No, there is no maintaining balance required.

Does my GCash wallet have a maximum limit?2018-01-17T16:36:08+00:00

Yes, your GCash wallet can only have up to Php40,000 if you are not verified, and Php100,000 if you have been verified. Within each month, you can receive or cash-in up to Php100,000.

Do the funds in my GCash wallet have an expiration date?2018-01-17T16:35:56+00:00

The funds do not have an expiration, but make sure to keep your GCash active by buying load, paying bills, sending money, using GCash MasterCard for online or POS payments, using GCash American Express Virtual Pay, cashing-in/out or withdrawing via ATM. Inactive accounts (those without wallet movement) for over 6 months may be automatically closed or charged with dormancy fee.

Will my GCash earn interest if I leave it in my GCash wallet for some time?2018-01-17T16:34:23+00:00

No, your GCash does not earn interest.

After cashing-in to my GCash Wallet, how do I proceed with my transactions?2018-05-26T04:15:19+00:00

Simply launch the GCash App and proceed with your desired transaction. Provide the required information as prompted. You will receive an SMS confirmation from 2882 for every transaction made. You can also access these services by dialing *143# with your mobile phone.

How do I encash or withdraw the GCash in my GCash wallet?2018-01-17T16:32:32+00:00

The process of converting your GCash to regular cash is called Cash-Out. You may proceed to any GCash Partner Outlet to Cash-Out. You may also transfer your GCash to your BPI Savings Account by dialing *119# with your mobile phone. If you have a GCash Card, you may withdraw your GCash from any BancNet ATM nationwide.

Products and Services

My Paypal account has been deducted with my cash in amount but why is it not reflected in my GCash balance?2018-05-12T04:02:03+00:00

If you have done the GCash cash in process in the app and your Paypal account has been deducted but the amount is not added to your GCash available balance, the transfer of money from the Paypal’s system may have not completed successfully. To facilitate checking and validation in case a refund should be made, you may contact GCash Care and provide the following information:

  • Paypal Email
  • Paypal Transaction ID
  • Transaction Date & Time
  • Amount
  • Screenshot of the transaction confirmation email sent by Paypal
How can I change the Paypal email linked to my GCash account?2018-05-08T14:48:15+00:00

On your GCash app, go to Menu > My Account > Paypal

If you have successfully linked your Paypal before, the email field is pre-filled with the Paypal email that is currently linked. To change this, tap the email field and input a new Paypal email.

To confirm that you’re changing the linked Paypal account, the app will prompt a message, “Oops! This GCash wallet is already linked to {currently linked email}. Authorizing a new Paypal account will unlink the existing one. Do you want to proceed with linking a different Paypal account?” Tap YES to confirm.

What does the error “No Payment Source Found” mean?2018-05-01T09:33:23+00:00

To resolve the error “Your Cash in cannot be processed because no payment source found“, you need to activate your Paypal account. An activated Paypal account means you have a card or bank account added and confirmed.

You may reach out and contact the Paypal support to get more details on the Paypal Account Activation process.

How can I remove or lift my Paypal sending or withdrawal limit so I can cash into my GCash?2018-05-01T09:20:58+00:00

To fully enjoy your GCash cash in via Paypal service, make sure that you do not have a sending/withdrawal limit on your Paypal account. Make sure that you have verified your Paypal account and that sending/withdrawal limit has been lifted.

You may reach out and ask Paypal support for more details on verifying your Paypal account and how to lift the sending/withdrawal limits.

How do I know that I have successfully linked my Paypal account to GCash?2018-04-24T13:43:30+00:00

After tapping the “Close and Continue” button during Paypal authorization, the GCash app will display a page that your account linking has been successful.

Why do my Paypal transactions have a sending/withdrawal limit?2018-04-11T22:49:12+00:00

For security purposes, Paypal enforces initial limits on the amount you can Cash In per period or per transaction. Until you can complete the steps required by Paypal to remove the sending or withdrawal limit, you will not be able to Cash In as frequently or as much as you would want. You may reach out to Paypal support to ask for more details about the Paypal account sending/withdrawal limits and the steps to remove the limits in your Paypal account.

I can’t “Close and Continue”… What should I do?2018-04-11T22:47:21+00:00

Before you link your Paypal account, disable the System Webview on your Android device

Go to your Device Settings > App > Show System App

Why do I need to log into my Paypal account during the linking process?2018-04-11T22:47:11+00:00

During the linking process, you will be asked to log into your Paypal account to authorize the Preapproved Payment Plan to GCash (G-Xchange Inc). The authorization of the Preapproved Payment Plan allows GCash to transfer your Paypal fund to your wallet. You will need to repeat this step when you reach your Preapproved Payment Plan limit and/or when it’s cancelled.

What do I need to do so I can start linking my PayPal account to GCash?2018-04-11T22:46:51+00:00

Before you link your Paypal account, disable the System Webview on your Android device

Go to your Device Settings > App > Show System App

What is a preapproved payments plan?2018-04-11T22:45:01+00:00

When you link your PayPal account to GCash, you receive an email from PayPal indicating “you’ve signed up for preapproved payments plan to G-Xchange, Inc.“. This preapproved payments plan gives GCash temporary permission to transfer your Paypal funds to your GCash account, with a limit of USD 2,000 or around PHP 100,000, equivalent to your GCash wallet limit.

What should I do to successfully link my PayPal account to GCash?2018-05-12T04:11:17+00:00

Before you can link your Paypal account to GCash, make sure that your Paypal account:

  • registered in the Philippines
  • a personal type of Paypal account
  • information matches with your GCash KYC information

Linking your Paypal account also triggers an authorization of a Preapproved Payment Plan to GCash (G-Xchange Inc).

Which cinemas can I Book Movies in?2018-03-14T13:30:36+00:00

Booking movies with GCash is available in all SM Cinemas nationwide and in cinemas that accept GCash payments on the GCash App, GMovies and Sureseats.com

Ayala Cinemas:

  • Abreeza
  • Ayala Center Cebu
  • Centrio
  • Fairview terraces
  • Glorietta 4
  • Market Market
  • Marquee Mall
  • Solenad
  • Southpark
  • Ayala the 30th
  • Trinoma
  • Vertis
  • Greenbelt 3
  • Greenbelt 1
  • Alabang Town Center
  • UP Town Center
  • Bonifacio Highstreet
  • Cloverleaf
How do I use GCash QR?2018-03-07T18:33:50+00:00

GCash QR is a cashless way to pay for your purchases whenever you go shopping – just scan the QR code at participating outlets for payments. For a complete list of our partners, please visit [link]

What is GCash QR?2018-03-07T18:25:40+00:00

GCash QR is a cashless way to pay for your purchases whenever you go shopping – just scan the QR code at participating outlets for payments. For a complete list of our partners, please visit [link]

How can I shop with GCash American Express?2018-06-26T05:24:48+00:00

For people who enjoy international online shopping and browsing through e-commerce sites, especially US-based ones, GCash American Express Virtual Pay is a virtual card linked to your GCash mobile wallet. You can conveniently shop online with a secured virtual card, plus have your purchases delivered straight to your doorstep with a free subscription to My Shopping Box. In the App, select American Express Virtual Pay in the side menu to get started.

How do I Book Movies with GCash?2018-05-14T13:31:54+00:00

Grab the best seats in the movie house when you book movies with the GCash App! It’s simple, handy, and convenient – here’s how:

  1. Go to the GCash App and log in.
  2. Select ‘Book Movies.’
  3. Type in the email address you want your e-ticket to be sent to.
  4. Choose cinemas near you.
  5. Choose your preferred time and date*.
  6. Choose the seats you want.
  7. Type in promo code (if any).
  8. Review details.
  9. Confirm.

*Note: You can also buy movie tickets a few days in advance!

What are the transactions I can do with GCash?2018-01-17T17:26:33+00:00

With GCash, you can:

  1. Buy Load
  2. Pay Bills
  3. Send Money
  4. Scan to pay with GCash QR
  5. Shop Online with AMEX
  6. Shop using GCash Mastercard
  7. Book Movies
  8. Borrow Load
How can I transfer money?2018-01-17T17:22:23+00:00

GCash allows you to send money to a Globe or TM number, free of charge. In the App dashboard, select Send Money. Input the recipients number or select from your contact list then enter the amount you wish to send. You can opt to put in a purpose or message which the recipient will see in his notification message. Recipient must also be GCash-registered for them to use the money sent.

How can I shop with GCash Mastercard?2018-01-17T17:21:31+00:00

Fr those who take their shopping spree to the next level, the GCash MasterCard is the best accessory to your GCash account. Get to purchase anytime and anywhere when you transact with over 33 million MasterCard merchants worldwide, whether in retail stores or e-commerce sites. You can even use it as a beep card for the GCash beep MasterCard card variant. To learn where to get your personalized card, visit gcash.com/personal/products/gcash-mastercard or fb.com/gcashofficial.

How can I buy load?2018-01-17T17:20:20+00:00

With GCash, purchase load for anyone from any network, any time you need! In the App dashboard, select Buy Load then input the recipients number or select from your contact list. Enter the amount to top up and confirm your purchase. Aside from convenience, you also enjoy a 10% instant rebate when you buy load for Globe and TM subscribers.

How can I pay bills?2018-01-17T17:19:14+00:00

Pay to over 100 billers nationwide! Here’s how:

  1. Log on to the GCash App.
  2. Select ‘Pay Bills.’
  3. Choose biller.
  4. Enter amount and other necessary details.
  5. Confirm.

Please note that payment for bills must be done at least 3 business days before the due date to be processed, and some billers have service fees which will be reflected in your SMS confirmation.

Are there other services I can do with GCash App?2018-01-17T17:17:47+00:00

Aside from the services above, you can also Cash-In through our mobile facilities, change your MPIN, and request for your transaction history.

After cashing-in to my GCash Wallet, how do I proceed with my transactions?2018-05-26T04:15:19+00:00

Simply launch the GCash App and proceed with your desired transaction. Provide the required information as prompted. You will receive an SMS confirmation from 2882 for every transaction made. You can also access these services by dialing *143# with your mobile phone.